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Sonoco Alcore

Quality

You can trust our quality

We understand that we’re an integral part of your manufacturing process and our quality directly affects your business. With a European-wide manufacturing footprint, we continuously track production and analyse trends, ensuring your product is produced at the most optimal location.

Our quality isn’t just about our products. It also covers your entire customer experience, including product packaging, invoicing and delivery, and customer service.

“Quality starts with understanding our customers’ needs and expectations, building trust with our customers as partners so they can count on us as suppliers.” - Reinier Vink, director of European Quality

We measure and track our quality performance for every customer we serve.  View our European Quality Policy and Scope.

We use the following metrics as part of our quality system:

  • On-time and in-full delivery
  • Customer product returns
  • Dedicated global complaint management system
  • Customer satisfaction as part of our Net Promoter Score (NPS) implementation

 

Case Studies

Our Products at Work

Hi-Radius Core

Our Hi-Radius core has a smooth, rounded edge on the unwinding end, which allows the producer to avoid using plastic caps. This solution is especially effective if our customer is spinning and texturizing the yarn in-house.

Read the case study

Mondi

Sonoco Alcore will purchase Mondi's existing core equipment and then replace it with newer state of the art technology equipment. In addition, Sonoco Alcore will manage 28 employees responsible for core production on site.

Read the case study

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We can help

Need help? Want to share an idea?

  • Get information about Sonoco Alcore
  • Request a tubes or cores quote
  • Request a paper supply quote
  • Inquire about becoming a supplier
  • Learn about employment opportunities

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